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Bledsoe Policies

1. Returns and Exchanges
2. Security and Privacy


Return/Exchange Policy

0-30 days of original order
Full credit on all products unused, still in original packaging. Items which have been used, modified, or are otherwise in an unsalable condition may be conditionally credited on a pro-rated basis to be defined by and at the sole discretion of Bledsoe Brace Systems.

30-120 days of original order
85% credit on all products unused, still in original packaging. Items which have been used, modified, or are otherwise in an unsalable condition may be conditionally credited on a pro-rated basis to be defined by and at the sole discretion of Bledsoe Brace Systems.

In the event a customer wishes to return a product, an RA number shall be issued by Customer Care to return the product to Bledsoe. Upon evaluation by QA and/or management, all used products meeting the above requirements shall be credited.

Security and Privacy Policy

Providing you with a secure online experience is a high priority of Bledsoe Brace Systems. We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of effort to ensure that your personal information is safeguarded.

Please take a moment to read about the steps that we have taken to help protect your information and make your online transmissions safer. We also invite you to review the steps you can take to help protect yourself further.

STORE SECURITY -- SAFER TRANSMISSIONS

Positive identification. The Bledsoe eStore is registered with site identification authorities to enable your browser to confirm the Bledsoe eStore's identity before any transmission is sent. With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided.

Data encryption. If you are using a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater), the information you send us regarding your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted. The Bledsoe eStore utilizes industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of: potentially sensitive information such as your name, address and critically sensitive information like your credit card number. If you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to contact us over the phone or via fax to complete your order. Use your browser's Back button to return to the previous page.

STORE SECURITY - HELP PROTECT YOURSELF

If you use a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater) paying attention to two browser features will decrease the chances for the unintended or fraudulent use of your personal information:

1. Browser security settings.

Your browser security preference settings are your first line of defense to stopping the theft or unwanted viewing of confidential, personal information. The most popular browsers offer you the ability to receive an alert or notification if any of the following happen or are about to occur:

  • changing between secure and insecure transmission modes
  • receiving an invalid site identification for the site to which you are about to transmit
  • sending a transmission over an "open" or unsecured connection

Check the settings of your browser security features to see all the checks that are possible and those that are currently in place.

2. Browser security signals.

The presence of security measures surrounding the entry of data on a web page is identified in several ways for you on your browser:

  • the URL identifying the page will always begin with "https://" versus the normal "http://".
  • a security symbol to indicate operation in a mode that supports secure transmissions
  • A "closed lock" icon is present in the bottom right-hand corner of your Microsoft Internet Explorer browser screen
  • An "unbroken key" icon appears in the lower left-hand corner of the Netscape Navigator browser screen

If not using a browser with these standard security features, or if you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to contact us over the phone or via fax to complete your order.

We hope that once you understand the measures we employ and the steps you can take to protect yourself, you'll be as confident about the security of your transactions and personal information as we are.


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